Please note:
Webinar times are listed in Pacific Time. The login links are available in your portal under the conference and are also included in your email receipt. Click here for webinar FAQs.
Frequent Attendee Points (FAP) Information
Our new customer portal currently displays meetings attended after February 3, 2025. While only those meetings are shown, we do have records of all meetings attended before that date. If you still wish to confirm your point balance, feel free to contact us.
Thank you for your understanding!
If you haven't received the password reset email:
Many hospital, university, and business email systems - including Mayo Clinic - may block the reset email at the server level, mistakenly flagging it as a phishing attempt. Because this happens before it reaches your inbox, the email may not appear in your spam or junk folder at all.
Please contact your IT department and ask them to whitelist our email address. If that's not possible, we recommend using a personal email address instead.
Password Change/Reset Instructions
If you do not know your password, please press the "Forgot Password" link from the login page.
Please view the FAQ on how to change your password:
Reset Password FAQ
To cancel your meeting:
You can request to cancel your meeting in your portal under the conference section. This is the quickest way to process your cancellation request.
Please review our cancellation policies and procedures before submitting your request to ensure you understand any applicable fees or deadlines.
Cancellation Information & Policy
For detailed information on how to cancel, please see this FAQ:
How to Cancel a Conference Registration FAQ
Please review our cancellation policy here:
Cancellation Policy FAQ
Complete this form if you still need help with your cancellation request.
To download your materials (for meetings after February 2025):
You must be logged in with the email you registered with to access and download your lecture notes, certificates, and payment receipts/confirmation letters through your portal under the conference section.
Please review the instructions in the FAQs below for step-by-step guidance on downloading each type of document.
Download Instructions & Resources
For downloading lecture notes, please see this FAQ:
Downloading Lecture Notes FAQ
For downloading certificates (meetings after Feb 2025), please see this FAQ:
Downloading Certificates FAQ
For payment receipts/confirmation letters, please see this FAQ:
Payment Receipts & Confirmation Letters FAQ
Complete this form if you still need help downloading your materials.
To download your payment receipts:
You must be logged in to access and download your payment receipts and confirmation letters through your portal under the conference section.
Please review the instructions in the FAQ below for step-by-step guidance on downloading your payment documentation.
Payment Receipt Download Instructions
For payment receipts/confirmation letters, please see this FAQ:
Payment Receipts & Confirmation Letters FAQ
Complete this form if you still need help downloading your payment receipts.
To download your certificates:
You must be logged in to access and download your certificates (for meetings after February 2025) through your portal under the conference section.
Please review the instructions in the FAQ below for step-by-step guidance on downloading your certificates.
Certificate Download Instructions
For downloading certificates (meetings after Feb 2025), please see this FAQ:
Downloading Certificates FAQ
Complete this form if you still need help downloading your certificates.
Schooling, Study, Scholarships or College - We are not a school
Kindly note, we do not offer degrees, provide assistance with schooling, visas or scholarships. We provide continuing medical education (CME) for healthcare professionals. We are not a school.
Invitation Letters
Due to recent fraudulent activities, we have implemented a 30-day waiting period after the clearance of payment for the issuance of invitation letters. Please note that these letters will only be mailed to your provided billing address of the credit card. Any detected fraud will be promptly reported to your country's law enforcement and immigration authorities.
Letters of Invitation will not be sent until tuition payment in full has been paid by credit card and clearance of payment.
We reserve the right to cancel meeting and webinar registrations without notice where it appears that a customer has engaged in fraudulent or inappropriate activity.
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