Troubleshooting: I can’t join the webinar.

~ 0 min
2023-04-28 01:35

Make sure you have the Zoom application installed. You can set this up in advance by downloading Zoom for free. Alternatively, when you click the link in your email to join the webinar, you will be prompted to download the Zoom application if you don’t already have it installed.

Be sure to use the same email you registered for the webinar with to log in to Zoom.

Note that the meeting schedule is in Pacific Time.
If the webinar has not been started yet by the host (i.e. you log in prior to 6:55 am Pacific Time), you will see the following screen. Once the webinar is started, you will automatically be taken into the webinar:

If you are still having problems and it is after the meeting start time in Pacific Time:
1. Restart your computer or tablet completely.
2. Then go to and enter the Meeting ID found in the email you received.

If still having issues, please email

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